HomeExpert for Enterprises
A 24/7 premium tech support subscription for the connected home. Can be offered to enterprises’ customers as a white-labeled add-on or bundled with an existing subscription program.
100% managed by Support.com, with no upfront cost to the enterprise, that can be directly offered to customers or bundled with an existing subscription program.
- High-margin, high-growth revenue
- Reduce no fault found returns, parts replacements, and truck rolls
- Increase customer engagement, satisfaction, loyalty
- Easy to implement: 360 degree partner support & customization
“I have 24/7 support from knowledgeable agents. It is the best and most cost effective support I have ever experienced.”
[Agent Name] was everything that one would like to experience in a service tech. He was knowledgeable and polite when we asked questions. His experience level was evident.
- A majority of users think about buying tech support when buying new technology / devices.
- A major big box retailer sold 1 million subscriptions of tech support subscriptions within the 1st year.
- Nearly 66% of device returns are for no fault found.
- 80% of customer support contacts happen in the first 30 days of product ownership, and 90% within the first 90 days.
- Highly engaged customers buy 90% more frequently, spend 60% more per transaction, and have 3 times the annual value compared to other customers.
- 75% of people would return to a company with excellent service and 56% would recommend it to family and friends.
- Platform: Support.com managed and maintained
- Product: Unique, customizable SKUs based on the audience
- Promotion: Marketing toolkit and sales support training